Is your client services team struggling?

1 

Pre-applicant inquiry

Are you inundated with potential applicants reaching out but not understanding what questions they have regarding getting an assistance dog or how the process works?

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That's why I wrote Understanding Assistance Dogs: Is an Assistance Dog the Right Tool for You? 

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Join many ADI-accredited organizations that encourage applicants to read this book before applying. This will help potential applicants self-select out if this journey is not right for them and save your client services team valuable time and energy. 

2

Before interviews

When interviewing applicants, do you find that they haven't thought through everything and don't understand why you are asking the questions you are asking? 

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That's why I wrote Understanding Assistance Dogs: Is an Assistance Dog the Right Tool for You?

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Show your applicants what they need to consider before their interview. Many assistance dog organizations have overcome this by linking to the UAD book on their application page or in the email confirmation that you send after receiving their application. 

3

While on the waitlist

We all know wait-list clients think working with their assistance dog is going to be sunshine and rainbows, so it's hard to convey the ups and downs they will go through when first working with an assistance dog. 

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That's why I wrote Evie is a Dog, NOT a Robot, to help set proper expectations.

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This children's book's easy-to-access format allows the information to be easily digestible and fun. Join organizations that encourage clients to read it before training begins or during team and group training, allowing all clients to come in with a common experience that can be discussed throughout training. 

4

Training a new skill

Clients disabilities change, and that is one of the best things about assistance dogs is they can adapt with them. However, when clients come back wanting to train their dog for a new skill, it is possible, but often challenging for a client who didn't train their dog's skills initially. 

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That's why I wrote Assistance Dog Training Log, a step by step guide to help handlers learn to train new skills by setting SMART goals and tracking progress. 

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This training log is designed for clients like yours and will save your client services or graduate services team a lot of time and have better information to give tips and suggestions during check-ins. 

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NOTE: This book has also been successfully used with various prison programs where one book stays with a dog even if they swap handlers frequently. 

5

Maintenance training

Some clients need extra encouragement to maintain their dog's training in a more systematic way. 

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That's why I wrote Best Dog Training Log, a simplified version of the Assistance Dog Training Log, to help clients maintain their training. 

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Send this book home with clients to set them up for long term success!